Cancellations

How to cancel

You can request a cancellation directly from the portal. Go to Services > [your service] and click Request Cancellation. You will be asked to choose a cancellation mode.

Cancellation modes

When cancelling, you choose one of two modes:

End of period means your service stays active until the end of your current billing period. You have already paid for this period, so you can keep using the server until it expires. No further invoices are generated after that. This is the most common option.

Immediate means the service is scheduled for termination as soon as possible. We will stop the service without waiting for the billing period to end. You will not receive a refund for the unused period.

Review process

All cancellation requests are reviewed by our team before being executed. After submitting your request, you receive a confirmation that the request has been received. Your service continues to run normally during the review. Once the request is approved, you are notified and the cancellation proceeds according to the mode you chose.

Data removal

Once a cancellation has been finalised, the server is wiped. We do not keep backups of cancelled services. This means all data on the server, including files, configurations, and local backups, is permanently deleted. Make sure you have copied everything you need off the server before the cancellation takes effect. We recommend doing this as soon as you submit the cancellation request, not at the last minute. Once the server has been wiped, there is no way to recover the data.

Cancelling an order that has not been delivered yet

If you placed an order but the server has not been activated yet, contact us and we can cancel the order and refund your payment. Once a service is active, use the cancellation flow in the portal as described above.

Changed your mind?

If you submitted a cancellation request but want to keep the service after all, contact support as soon as possible. As long as the request has not been finalised, we can usually reverse it. Once the cancellation has been executed and the server has been decommissioned, it cannot be undone.

Colocation and customer-owned hardware

If you are colocating your own hardware with us, we will contact you to arrange the return of your equipment. You can pick it up from our data center or we can ship it to an address of your choice at your expense.