Billing, Invoicing & Payments
How billing works
All services are billed in advance. You receive an invoice a few days before the upcoming service period starts, with a payment term of 14 days, giving you time to review and pay before the new period begins.
Ordering and your first invoice
When you place a new order, you pay at the time of ordering. This initial payment covers the first billing period of your chosen cycle. Your invoice is created once the server has been activated and delivered to you. From that point on, invoices for upcoming periods are generated automatically before each renewal date.
Billing cycles
You choose a billing cycle when ordering a service: monthly, quarterly or yearly. Longer billing cycles come with a discount.
Consolidated billing
If your team has two or more active services, all renewals for a given month are grouped into one invoice by default. One invoice per month, one payment, less paperwork. Each service keeps its own individual renewal date, they are just combined on a single invoice for that month.
You can turn this off in Settings > Team > Billing Preferences if you prefer a separate invoice per service.
VAT and taxes
All prices on our website and in the portal are exclusive of VAT. The applicable VAT treatment depends on your location and business status:
Situation | VAT rate |
|---|---|
Netherlands | 21% Dutch VAT |
EU business with a valid VAT number | 0% (reverse charge) |
EU consumer or business without valid VAT number | VAT rate of your country (via EU OSS) |
Outside the EU | 0% |
EU business customers: If your company has a valid EU VAT number, the reverse charge mechanism applies and no VAT is charged. Make sure your VAT number is entered correctly in your team settings so it can be validated.
Payment methods
We support the following payment methods:
Method | Type | Supports auto-pay |
|---|---|---|
iDEAL | One-time bank payment | No |
Credit / debit card | Stored (Visa, Mastercard, etc.) | Yes |
SEPA Direct Debit | Recurring bank mandate | Yes |
Bank transfer | Manual wire transfer | No |
Stored payment methods and auto-pay
You can store a credit card or set up a SEPA Direct Debit mandate under Settings > Team > Payment Methods. Once you have a stored payment method, auto-pay takes care of your invoices: when a new invoice is generated, your default payment method is charged automatically, so you do not need to log in and pay each invoice manually.
You can set any stored method as your default. You can add, remove, or change your default payment method at any time from the payment settings page. If you have multiple stored methods, only the one marked as default is used for auto-pay.
Bank transfer
If you prefer to pay by wire transfer, select bank transfer when paying an invoice. The invoice contains our bank details (IBAN) and your payment reference. Please include that reference with your transfer so we can match your payment to the correct invoice.
Questions?
If anything about your billing is unclear or looks wrong, contact us at billing@greenmini.nl or open a ticket in the portal.